Refunds & Returns Policy

Order cancellation

All orders can be canceled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be canceled.

All orders canceled after 48 hours are subject to a $20 administration fee, whether your order has shipped or not. Unless there was an issue with your order (missing, damaged, incorrect) you (the buyer) will also be responsible for return shipping charges. Refunds will only be issued to the original credit card that you use when placing your order.

Free Shipping refers to free delivery*

Refunds

Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.

If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment. If you received the wrong item you can request a refund or a reshipment. If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.

  • Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
  • Your order did not arrive due to exceptional circumstances outside the control of Shop-avenue(i.e. not cleared by customs, delayed by a natural disaster).
  • Other exceptional circumstances outside the control of our store;

*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. Please email us at returns@shop-avenue.net

If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.

Exchanges

If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.

Please do not send your purchase back to us unless we authorize you to do so.

Shop-avenue.net works hard to provide only quality products and to meet the growing needs of our clients. As a result, we want you to be happy with all our products.

Therefore, we offer a 30-Day Money Back Guarantee for each of our products. If for any reason you are not completely satisfied with the product you purchased from us or it just does not meet your expectations, you should notify us within 30 days from the date of the purchase. You must return the item at your expense and the item must be unused.

Buy with confidence!